Eastside Women's Specialists
205-838-6224

                         Office Policies
Scheduling Appointments
Please call for an appointment during our normal business hours and have ready all health insurance information. Please understand that you must bring your current health insurance card, your driver’s license or picture ID and your co-pay in order to be seen by your doctor. If you do not have these with you, your appointment will be rescheduled. Also, if a referral from your primary care provider is necessary, please arrange to have that sent prior to your visit. We recommend you call a few days ahead of your appointment to make sure we have received it. If not received, your visit will either be rescheduled or you can pay for visit in full.  
Canceling Appointments
If you need to cancel or reschedule your appointment, please call us as soon as possible. This will avoid a possible no-show fee of $40.00  
Late Appointments
Please make every effort to be on time for your appointment. We respect the time of our patients and our providers strive to stay on schedule so that you don’t have to wait long. If you arrive late for your appointment, if possible, we will try to fit you in after the other scheduled patients have been seen. However, you may be asked to reschedule if you are 30 minutes past your scheduled time.  
Prescriptions
It is your responsibility to notify the office in a timely manner when refills are necessary
Approval may take up to 3 business days, so please be courteous and do not wait to call
Medication refills will only be addressed during regular office hours
We will not refill medications prescribed by other providers
It is important to keep your scheduled appointments. Repeated no-shows or cancellations will result in a denial of refills
If you have questions regarding medications, please discuss these during your appointment.  
New symptoms or events not addressed during previous appointment OR if it has been longer than 6 months since you have been seen, you will need a new clinic appointment. Your provider will not diagnose or treat over the phone  
Narcotic pain medications cannot be called in. If approved, you will need to pick up a written prescription
Financial
Copayments are due at time of service. If you have a residual balance from a previous visit, it must be paid in full prior to being seen by the doctor. We will make every effort to confirm eligibility and charges associated with your care, but ultimately, it is your responsibility to know your policy.  
Obstetrical Services
If your insurance does not fully cover the fees related to your care and delivery, we will work with you on a payment plan. Please note, your balance owed must be paid in full by your 28th week of pregnancy.
Surgical Services
Our staff will contact your insurance company to determine what amount will be paid towards your surgical procedure. You are responsible for any deductibles, co-payments or any remaining balance. Payment in full is required three days prior to your scheduled surgery date or your case will be canceled.  
Courtesy
Please, do not use your cell phone while your doctor is in the exam room with you. He/she will need your full attention to give you the best care possible. We do not allow more than 1 visitor in your exam room, so plan accordingly. During your ultrasounds, only 2 people are allowed in the room with you.  
Forms/Excuses
FMLA/Disability Forms will require 3 business days to complete. There is a $10 completion fee. Also, there is a $10 fee for each additional family member’s forms.
WIC forms should only be done at time of visit. Outside of the patient visit, there is a $5 completion fee.
Work/School Excuses, Limitations of Pregnancy, Dental Permissions need to be completed at time of visit. Please ask your MA during intake if you need them. Be aware that we are unable to give excuses unless you were seen or treated by one of our physicians.
Please note that we cannot fax medical forms to non-medical fax machines. You will have to pick up this paperwork at our office.